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Our Services

Where Client-Centric Excellence Meets Unwavering Ethical Commitment, All Aligned with Industry standards.

Newlyn is a corporate member of The Civil Enforcement Association (CIVEA) and operate in accordance with their code of conduct and Good Practice Guide along with the Taking Control of Goods: National Standards for Enforcement Agents issued by the Ministry of Justice.  We are also members of the BPA & IRRV.  We have developed excellent working partnerships across the third sector including Citizens Advice, StepChange, MALG, MAN and Christians Against Poverty, maintaining close alignment with client strategies, particularly in respect of fair treatment of customers and protection of the vulnerable.  We welcome the recently established Enforcement Conduct Board, providing further confidence of approach across our industry.

Each client has a dedicated contract management team, including experienced client manager, enforcement agents and operational support staff. 

IT and reporting, client website facility: We maximise the use of technologies to enhance our customer’s experience and ease of contact across all methods including 24/7 access to our automated services. Supporting clients, we provide extensive, bespoke reporting facilities. Our continuous improvement approach facilitates the highest quality standards. 

Business continuity: Our Business Continuity and Information Security Management systems have been designed to meet international standards; ISO22301 and ISO27001:21013, with certification in all areas.

Social value: Tailored to client and local needs, our social value offering enhances our provision, providing a lasting legacy to local communities. 

Client retention: Every client is important to us, we develop strong, supportive relationships, providing confidence in our performance and approach.  By providing year on year improvements, we have been able to retain many of our original clients.

Our Services in more detail

Working with Newlyn