Where Client-Centric Excellence Meets Unwavering Ethical Commitment, All Aligned with Industry standards.
Newlyn is a corporate member of The Civil Enforcement Association (CIVEA) and operate in accordance with their code of conduct and Good Practice Guide along with the Taking Control of Goods: National Standards for Enforcement Agents issued by the Ministry of Justice. We are also members of the BPA & IRRV. We have developed excellent working partnerships across the third sector including Citizens Advice, StepChange, MALG, MAN and Christians Against Poverty, maintaining close alignment with client strategies, particularly in respect of fair treatment of customers and protection of the vulnerable. We welcome the recently established Enforcement Conduct Board, providing further confidence of approach across our industry.
Each client has a dedicated contract management team, including experienced client manager, enforcement agents and operational support staff.
IT and reporting, client website facility: We maximise the use of technologies to enhance our customer’s experience and ease of contact across all methods including 24/7 access to our automated services. Supporting clients, we provide extensive, bespoke reporting facilities. Our continuous improvement approach facilitates the highest quality standards.
Business continuity: Our Business Continuity and Information Security Management systems have been designed to meet international standards; ISO22301 and ISO27001:21013, with certification in all areas.
Social value: Tailored to client and local needs, our social value offering enhances our provision, providing a lasting legacy to local communities.
Client retention: Every client is important to us, we develop strong, supportive relationships, providing confidence in our performance and approach. By providing year on year improvements, we have been able to retain many of our original clients.
We understand the importance of collecting local taxes including council tax and non-domestic rates and associated debts (including BIDs and CILs) for our local authority clients and how this contributes towards payment of their local services and maximises their tax base. Using real time business intelligence, early stage interventions and our omnichannel communications centre, we maximise collection at compliance stage.
Our specialisms have been established by CT and NDR practitioners with experience in providing excellent results for our clients. We provide our clients with confidence in our approach ensuring practical solutions in respect of both small balance and larger debts, managing contentious customers effectively.
Our efficient service enables customers to discharge their obligations quickly and easily without incurring undue costs. The flexibility of our systems and workflows allows us to create schemes bespoke to your requirements, building in additional activities at compliance stage to maximise collections.
We are collectors of all forms of sundry debt including housing benefit overpayments, adult social care, library debt and former tenant arrears. Our approach provides an extensive collection strategy focusing on the type of debt, detailed verification of circumstances and contact details, tailored communications and extensive outbound contact using a range methods including outbound calling, email and SMS messaging supported by our widely accessible communications centre.
Road Traffic Debt - outstanding PCN’s including parking, bus lane enforcement, moving traffic offences and clean air zones.
Focusing on early-stage collection, our extensive Communications Centre provides widely accessible opportunities for customers. Supporting our clients, we offer expertise and experience to maximise collection potential. Our national client base, and robust technology ensures we provide excellence across all areas whilst providing customers with a fair and accessible service.
Our Commercial Rent Team focus on prompt, efficient collection of debt tailored to client requirements, enabling client maximisation of commercial rent recovery.