Our team is happy to discuss your concerns and try to find the best way to help you pay the money that is owed but if you are having difficulty managing your debt or finances, the following organisations all offer free, independent debt advice.
Debt Advice - nationaldebtline.org/
The Money Advice Service - maps.org.uk/en
PayPlan - payplan.com
Christians Against Poverty - capuk.org
Step Change - stepchange.org
Citizens Advice - citizensadvice.org.uk
National Debtline - nationaldebtline.org
Samaritans - samaritans.org
Age UK - ageuk.org.uk
Mind - mind.org.uk
Cruse Bereavement Care - cruse.org.uk
Refuge - refuge.org.uk
We understand that some of our customers have medical or personal circumstances that affect them or their household and in these cases, we can provide extra support through our dedicated Welfare Team. Details can be found here
We will consider any official documents that support the information you have kindly shared with us. This could include copies of letters you have received from your Doctor or other medical specialist, prescriptions, details of benefits awards, a Police crime report etc.
Our Welfare Team want to provide the best level of support they can but without some documents that confirm what you have told them, they will be limited as to how they help. We have a duty to our Local Authority clients to verify the information customers provide to us and so documents will be needed. If you are having any difficulty providing documents or understanding what is needed, our team will be happy to discuss this. You can call on 01604 625214 or email firstname.lastname@example.org
Please click here for information about our Welfare Team
The Court Order issued means your debt still needs to be paid in full, even if you or someone in your household is considered vulnerable. Please click here for information about our Welfare Team.
You can call our Welfare Team directly on 01604 625214.
Our Welfare Team's email address is email@example.com.
The law permits enforcement against vulnerable people, but this must be done in a fair and appropriate way. Our clients expect vulnerable customers to engage with our specialist Welfare Team, to provide supporting documents and discuss your payment options. Please click here for details of our Welfare Team