Complaints

Complaints about Newlyn PLC’s Service

Newlyn PLC values the opportunity to investigate concerns you may have about our actions or those of our employees. Complaints can help us to improve the service we provide, and we take all concerns seriously. We are committed to handling complaints in a thorough, fair, and responsible manner.

Your complaint will be handled by our Customer Resolutions Team who operate Monday to Friday, 9am to 5pm. They will ensure that your complaint is fully investigated and provide you with a detailed decision, setting out the evidence they have reviewed and how they have reached that decision.

How to make a complaint

To ensure that your complaint is clearly understood and to help us resolve your concerns sooner, we request complaints are made in writing and submitted by email, post, or via our complaint form which can be found here   Please ensure you include your Case ID.

If you require assistance by telephone, you may call our Contact Centre on 01604 633001.